FAQ

COVID-19 UPDATE

Processing times may be delayed. Generally processing times are within 1-5 business days* although currently those times vary due to the issues relating to COVID-19. Processing times may also be extended during holidays, and during the summer months.

Shipping

Items shipped outside of Canada are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Ukrainian EggCessories. Customs regulations in Canada. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries:

Algeria

Angola

Antigua & Barbuda

Argentina

Bahamas

Bahrain

Bangladesh

Belize

Benin

British Virgin Islands

Brunei

Burkina Faso

Cameroon

Chile

China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region)

Costa Rica

Dominican Republic

Egypt

Ethiopia

Faroe Islands

Gambia

Ghana

Grenada

Haiti

Iraq

Israel

Kazakhstan

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Liberia

Malawi

Mauritania

Montenegro

Morocco

Mozambique

Nicaragua

Pakistan

Papua New Guinea

Paraguay

Peru

Philippines

Qatar

Saudi Arabia

Senegal

Sierra Leone

Solomon Islands

St. Marten

Suriname

Tajikistan

Tanzania

Timor-Leste

Tonga

Tunisia

Turks & Caicos

Uganda

Uruguay

Vanuatu

Venezuela

Processing time for orders is 1-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, especially during the Easter season rush. Once shipped, delivery time within Canada is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via Canada Post and passed on to USPS in the United States. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from Air Canada to international mail carriers.

Orders

Yes, you can only change or cancel your order before it has been shipped. Text 1-905-806-8653 to notify Kathy of your changes.

Orders can not be cancelled, changed or modified once your order has been shipped. Please ensure all info is correct before submitting your order.

All orders are shipped from Ontario, Canada. Shipping times differ slightly depending on the country in which you place your order.

All orders ship from Ontario, Canada; therefore, shipping costs differ slightly from country to country. 

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours. You can call or text 1-905-806-8653

Order confirmation emails may find there way into your junk email folder. Please check there, add our UkrainianEggCessories@gmail.com email to your contacts. If you can’t find it, contact our customer service team if you have not received your confirmation email after 24 hours of your purchase.

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