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Ukrainian EggCessories Shipping Policy

ORDER PROCESSING

The following are estimated processing and delivery times. We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We may not be perfect but we always do our best for you our customer. 

Processing

Order processing takes place during normal business hours, Monday through Friday. Please allow 1-2 days for processing. Orders received after 2PM will be begin being processed the following business day.

Shipping

We ship Ukrainian EggCessories both domestically and to international destinations. Shipping times depend on your location in Canada, the USA, and in other counties around the world.

Our site offers a variety of shipping options. If you are ordering from outside of Canada tracking is NOT automatic. Please consider paying extra for the extra security of tracking your order.

If you live down the street from us in Canada, you'll get your order faster than if you live in Australia. The Canada Post site quotes, but does not guarantee, 2-8 business days for domestic delivery. 

International shipping is longer.

Most items are in stock but some items may take 1-2 weeks to create and deliver because they are made-to-order. 

If a package can't be delivered due to an error entering your shipping address, Ukrainian EggCessories is not responsible for any additional fees that may incur in order to reroute or reship the package. Please make sure your address is written in a way the Postal companies will recognize.

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received.

International Shipping

We now provide shipping to the following countries:

Australia! Belgium! Canada! Denmark! Finland! France! Germany! Great Britain! Hong Kong! Ireland! Italy! Japan! Netherlands! New Zealand! Norway! Poland! Sweden! Switzerland! Ukraine! United States!

If you live in a different country not on this list, contact us at: email: ukreggcessories@icloud.com to discuss if it’s possible to deliver to your country.

Tracking your order

Our site offers a variety of shipping options. If you’re ordering from outside of Canada tracking is NOT automatic. Please consider paying extra for tracking for the extra security of tracking your order. This will give you notifications of the estimated time of arrival as well as a way to track down your order should it seem lost.

Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

Ukrsinian EggCessories is not responsible for any packages held by international customs agencies and it is not the responsibility of Ukrainian EggCessories to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Ukrainian EggCessories is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

If an order is returned to us, contact us immediately to arrange reshipping.

Should Ukrainian EggCessories mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Ukrainian EggCessories is not responsible for any additional fees that may incur in order to reroute or reship the package. Please make sure to enter your address in a way that Canada Post will recognize and accept as a valid address.

Tracking

If you have a package marked as delivered but haven't received it, please contact your local mail facility (ie. USPS in the USA) to find your order.

 

In summary; you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing from Ukrainian EggCessories, you acknowledge that you are aware of this and accept it as your financial responsibility.